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Weight Loss
View All Weight Loss Products
Personalized GLP-1 Weight Loss
Personalized GLP-1 Weight Loss
Zepbound
Ozempic
Better Intimacy
View All Better Intimacy Products
Sildenafil
Tadalafil
Viagra
Cialis
Daily Health
View All Daily Health Products
NAD +
Sermorelin
Methylene Blue
Hair Growth
View All Hair Growth Products
Finasteride
Minoxidil
Finastaride & Minoxidil Spray
How It WorksLogin
Get Started
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Get Started
FAQ

Frequently
Asked
Questions

General
Subscriptions
Weight Loss
Sexual Health
Daily Health
Hair Growth
Shipping
What is Refills, and how does it work?

Refills is a personalized health platform that connects you with licensed providers to support your wellness goals. After an initial consultation, you’ll receive a customized plan, which may include medications, lifestyle recommendations, and ongoing support.

Who are the providers at Refills?

Our network comprises licensed healthcare professionals experienced in weight management and overall wellness. They are dedicated to guiding you through your journey with personalized care.

What if the prescribed medication isn’t effective for me?

If you find that the initial medication isn’t yielding the desired results, our providers will reassess and adjust your treatment plan to better suit your needs.

How soon will I have my first consultation?

Typically after you have filled out a short 2 minute questionaire form from one of  license doctors will review your prescription request within a few hours.

Is Refills available in my state?

Refills operates across all 50 states and the District of Columbia, ensuring nationwide access to our services.

How do I get started with Refills?

Begin by signing up on our website. You’ll complete a health questionnaire, after which you’ll be matched with a provider to initiate your personalized wellness plan.

How do I start a subscription?

You can begin your subscription by selecting your preferred treatment, completing a medical intake, and receiving provider approval. Once approved, your subscription starts automatically.

Can I pause or cancel my subscription?

Yes! You can pause, skip, or cancel your subscription anytime through your account dashboard. No penalties or long-term commitments.

Will I be reminded before I’m charged?

Absolutely. We’ll send you a reminder email before every upcoming charge so you’re never caught off guard.

How do I update my billing or shipping info?

Just log in to your account, go to your profile settings, and you can update your billing and shipping details with ease.

What happens if my prescription changes?

If your provider adjusts your prescription, your subscription will automatically update to match your new dosage or frequency.

Are there discounts for subscribing?

Yes, subscribers often get lower pricing compared to one-time purchases, plus free shipping on most refills.

What weight loss medications do you offer?

We offer FDA-approved GLP-1 treatments like semaglutide and tirzepatide, including branded and compounded options.

How do GLP-1 medications help with weight loss?

They work by regulating appetite, improving blood sugar levels, and slowing gastric emptying, which can lead to sustainable weight loss.

Who qualifies for weight loss treatment?

Typically, patients with a BMI of 27 or higher and at least one weight-related health condition may qualify. A licensed provider will confirm eligibility.

How fast will I see results?

Results vary, but many users begin to notice changes within the first few weeks. Most experience meaningful weight loss after 2–3 months.

Do I need to follow a specific diet or exercise plan?

No strict plans are required, but pairing your treatment with healthy lifestyle choices can significantly improve results.

Are these medications safe long term?

When used as prescribed and monitored by a provider, GLP-1s have been shown to be safe and effective for long-term use.

What ED medications do you offer?

We offer FDA-approved treatments like sildenafil (Viagra), tadalafil (Cialis), and their affordable generic versions.

Do I need a prescription for ED meds?

Yes, all ED medications require a prescription. Our licensed providers can evaluate and prescribe if appropriate.

How fast do these medications work?

On-demand meds like sildenafil work in 30–60 minutes. Daily meds like tadalafil can take a few days to build up for continuous readiness.

Can I take ED meds with alcohol?

It’s best to limit alcohol while using ED medications, as excessive drinking can reduce effectiveness and increase side effects.

Are ED treatments discreetly shipped?

Yes. All orders are shipped in plain packaging with no mention of the contents or company name on the outside.

What if the medication doesn’t work for me?

Reach out to our support team—we can schedule a follow-up with your provider to explore alternative treatments or dosage adjustments.

What kinds of daily health treatments do you offer?

We offer options like NAD+ injections, methylene blue, and supplements that support energy, mood, metabolism, and mental clarity.

Do these treatments require a prescription?

Some do, like NAD+ and methylene blue. Others are available over-the-counter. Our providers will guide you based on your needs.

How are daily treatments delivered?

They’re shipped directly to your door from our partner pharmacies—always quality-checked and securely packaged.

Can I take these with other medications?

Let your provider know about all medications and supplements you’re taking. They’ll ensure there are no interactions.

How soon will I feel the effects?

It depends on the treatment. Some users report increased energy or focus within days, while others notice changes gradually.

Are these treatments safe to take long-term?

Yes—when prescribed appropriately and used as directed, most daily health treatments are safe for continued use.

What hair loss treatments do you offer?

We offer FDA-approved options like oral minoxidil and finasteride, prescribed by licensed providers if clinically appropriate.

How do these medications work?

They target hormone levels and hair follicle growth cycles to slow shedding and promote regrowth over time.

Who qualifies for hair growth treatment?

Men experiencing male-pattern baldness or thinning hair may qualify. Our providers will assess your medical history to determine fit.

How soon will I see results?

Hair growth takes time. Most people notice visible results after 3 to 6 months of consistent use.

Can I use both treatments together?

Yes, oral minoxidil and finasteride are often prescribed together for enhanced results. Your provider will recommend the best combo.

Are side effects common?

Side effects are generally mild but may include scalp irritation or reduced libido. Speak with your provider if you experience any.

Where do you ship?

We ship to most U.S. states. Availability may vary based on product and pharmacy regulations in your area.

Is shipping discreet?

Yes. All packages arrive in plain, unbranded packaging with no indication of what’s inside.

How long does shipping take?

Most orders arrive within 3–5 business days after prescription approval and pharmacy processing.

Can I track my order?

Absolutely. You’ll receive a tracking number as soon as your order ships so you can monitor its journey.

What if my package is delayed or lost?

Contact our support team immediately. We’ll help resolve any shipping issues and ensure you receive your medication.

Do I need to sign for the package?

No signature is required for most deliveries. Medications are delivered directly to your mailbox or doorstep.

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