Frequently Asked Questions

What is Refills?

At Refills, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, Refills facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease.

Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable.

Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, Refills provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors’ rates. Explore our services firsthand, complete with complimentary 2-day shipping and an unmatched convenient online experience.

What is the Refills process?

Choose the therapy required, click on ‘Start My Free Visit,’ and respond to a brief set of medical questions. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary.

Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

How much does Refills cost?

You may qualify for a complimentary consultation with your order. Should medication be suitable, you can acquire it via the Refills platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.

Can I use my health insurance?

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Refills has removed the barriers traditional insurers can cause and replaced them with transparency and convenience.

Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Is it legal to prescribe medications online?

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Can I use my local pharmacy?

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Refills’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

Which pharmacies are you affiliated with?

The following pharmacies may fill your prescription based on the therapy and medication:

Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST

Red Rock Pharmacy
863 W 450 S
Suite 101
Springville, UT 84663
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm PST

When will I be charged for my medication?

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Is my information safe?

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

How old do I have to be to use Refills?

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

If I’m having an emergency, what should I do?

In case of an emergency please call 9-1-1.

Why do I need to submit a copy of my photo ID and take a picture of myself?

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Where does Refills offer service?

Refills offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process. 

In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota. 

Rhode Island: Dr Marc Serota MD17024
Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
California: Dr Jeffrey Shellenberger C160558
Massachusetts: Dr Jeffrey Shellenberger 290752

Do I need to sign for my order?

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

How do I change my credit card?

You can change your method of payment at any time. Login to your Refills account and follow the prompts.

What if I have a problem with my order or my account?

Click on the Contact Us section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

How long will it take to get my medication?

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

How can I change my shipping address?

Login to your Refills account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

How do I reorder or cancel?

Login to your Refills account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Can I return my medications once I receive them?

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.

Provider & Clinician Questions

How much does Refills Cost?

Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the Refills platform. Prices vary based on your specific program and the treatment options.

All prices are displayed up-front before you receive any bills and are inclusive of all charges. We never stick any hidden-fees in the fine print. The price for a program is listed front-and-center.

Does Refills accept insurance?

We do not accept any public or private health insurance plans, cost- sharing, or any other similar methods of payment. Clients are solely responsible for the cost of the service.

Are there any hidden fees?

No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.

Does Refills require a long-term contract?

No. Refills is offered on a month-to-month basis. You may pause or cancel your treatments anytime.

What if I have a question about my bill?

Please email and one of our care coordinators will be happy to assist you.

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